Healthcare

Biography

Ms. Mervat is the Director of Quality and Patient Safety at AL Zahra Hospital Dubai. With more than 20 years of experience in healthcare,   Ms Mervat  has extensive knowledge of quality improvement, organizational excellence, accreditation, clinical care programs certification and risk management.

 She has received many awards:  Distinguished Woman in Healthcare Award(2018), “Quality Team of the Year Award” from the Chartered Quality Institute, UK(2018) and 100 Employees at SEHA in 2012.

Ms. Mervat is a Certified Professional in Healthcare Quality (CPHQ), EFQM Assessor, Innovation Assessor, Lean Professional , SSBB , and a judge for Steve International Business Awards. 

 

Abstract

Although Lean Imporvement as a philosophy and practice started more than 70 years  back in the automotaive insustry in Japan, its adoption in the healthcare field was late, starting slowly  from 2000 onwards where hospitals in USA and Europe started adopting the practices and concepts.

In only 2 hours workshop, I am going to introduce major lean concepts and take the audience into interesing hands-on experience  of implementing lean concepts  with reflection on daily practices, highlighting impact of lean concepts and tools on communciation, coordination of care, safety, , inventory, utilization management , etc.

The flow of the workshop will be as follows: History of lean, 14 lean concepts  , why

lean concepts are needed, First Round of hands-on excersie of buiding a plane from paper, then introduction to the 8 types of wastes and some lean tools followed by the Second Round of the excercise implementing the lean concepts learned in the same session . There will be comparison between the process flow and efficiency  in the 2 rounds with reflection on learnings that can be taken back to work place to make a difference.

The session will be very interactive,with adult learning concepts utilized to grasp the maximum beenfit and positive feedback