Eka Wahyu Harsawardhani
Healthcare Risk Management Consultant in Esa Global Hutama Manunggal Pratama, Indonesia
Biography
Dr. Eka Wahyu Harsawardhani, MARS has graduated from the Faculty of Medicine Atma Jaya Catholic University with a Bachelor Degree and later she obtained her Master Degree from the University of Indonesia with a major of Hospital Administration. She is a practitioner who has experience working as a consultant on risk management, quality improvement & patient safety in several hospitals. Her expertise is in the areas of risk management, patient safety & quality for more than 10 years in several hospitals in Indonesia.
Abstract
Healthcare risk management program is mandatory to be conducted for hospital patient safety efforts since 2012 in order to control risks and anticipating incidents inherent in any patient services. Patient safety is an integral part of healthcare risk management which is a proactive approach to identify, asses and prioritize risks to eliminate or minimize their impact. This research used a qualitative study approach with the method of case studies to examine the implementation of the risk management program in three hospitals with the same class, namely class C in three different Provinces in Indonesia. The data analyzed is a patient safety culture survey results with Manchester Patient Safety Framework (MaPSaF) from the National Patient Safety Agency (NPSA), in-depth interview with leaders of the hospital, patient safety and quality committee, direct observation on a high-risk service unit as well as the review of documents. The result shows that X Hospital already has a culture of proactive risk management program, but risk management is still in silos. Y and Z Hospital have a reactive culture and do not have a risk management program. While the three Hospital have not yet implemented risks register. In conclusion, Hospitals are advised to improve their knowledge, understand, and implement risk management program in a formal and integrated structured while also focusing on all steps of risk management process i.e. identification, analysis, evaluation, risk mapping and appropriate treatment of risk domain to minimize and prevent losses in both financial and reputation.